Terms & Conditions


1.        General

1.1     These terms and conditions (“Terms”) apply when you as a consumer (“you”) place an order via www.dreamhack.se, www.dreamhack.com and related pages, (“Website”). The agreement is concluded between you and DreamHack AB, company reg. no. 556845-8763 (”DreamHack”). Detailed contact information and other information about DreamHack are set forth on the Website. The Terms are only applicable for customers that are consumers.

1.2     If you are under 18 years of age, we expect that you have your guardian’s permission for any purchase on the Website.

1.3     The Website and all its content is owned by DreamHack or its licensors. The information is protected by intellectual property legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of DreamHack.

1.4     When you place an order through the Website, you must accept the Terms in its entirety and acknowledges that you have read the information on personal data and cookies and accepts the use according to DreamHack’s Privacy Policy.

2.        User Account

2.1     In order to make a purchase on the Website, you need to create a user account (“User Account”). You will be requested to provide some personal data when you register your User Account. You confirm that the information provided is correct and complete and you are responsible for any errors in the information provided.

2.2     You undertake to ensure that no one, except you, use your log-in details. You may not disclose your password to any person and shall ensure that any documentation with information about the password is kept in such a way that unauthorized persons may not access the information. You shall notify DreamHack without delay if it may be suspected that any unauthorised person has obtained access to your password. You are responsible for all purchases made with your log-in details if you have not provided such notification.

2.3     If DreamHack suspects that you abuse your User Account or your log-in details or otherwise violates the Terms, DreamHack is entitled to block your access to your User Account. DreamHack is furthermore entitled to assign new log-in details to you.

3.        Privacy

3.1     DreamHack is committed to maintaining the privacy and security of your personal data. DreamHack will only use the information you provide in accordance with its Privacy Policy and the Swedish Personal Data Act (1998:204) or such other legislation succeeding the law. You acknowledge that DreamHack may collect and use your personal information for the purposes specified in the Privacy Policy. For more information, see DreamHack’s full Privacy Policy .

4.        Prices, Fees and Payment

4.1     The prices stated on the Website apply to orders placed on the Website. The prices do not include payment- and shipping fees, which are given separately.

4.2     You can pay for your purchase using the different payment methods specified on the Website. DreamHack reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method that you have selected does not work, for whichever reasons, at the time of fulfillment of the order.

5.        Special Offers

5.1     DreamHack may from time to time provide special offers on the Website which may have more favourable conditions than those set forth in these Terms, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by DreamHack in connection therewith. DreamHack reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these Terms shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time or until products are sold out.

6.        Delivery and Shipping

6.1     Products in stock are normally shipped within three (3) work days, unless otherwise agreed (e.g. in connection with reservation of products not in stock).

6.2     The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you, you are entitled to cancel the purchase.

6.3     If any package shall be picked up at a specific delivery point, you shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. You will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if you have provided a mobile number, also by phone or SMS. If you do not retrieve your package and it is returned to DreamHack, DreamHack has the right to charge you for administrative and shipping costs associated with the return of the package.

7.        Right of Withdrawal

7.1     When purchasing products on the Website, you have a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying DreamHack accordingly within 14 days from when you or your representative received the product ordered (withdrawal period).

7.2     The right of withdrawal does not apply to certain categories of products, for example:
a) products made to the customer’s specification or which otherwise has been given a clear personalised character;
b) audio- or image recordings (e.g. CD-records) or computer software which were unsealed after delivery; or
c) tickets to event.

7.3     By accepting the Terms, you acknowledge and agree that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.

7.4     In connection with ordering a product for which the right of withdrawal does not apply, you will receive information. If a product has been sealed, you may not break the seal if you wish to utilise your right of withdrawal. The right of withdrawal ceases accordingly when you break the seal. A seal shall also include any technical seal (e.g. serial number).

7.5     If you wish to withdraw a purchase, you shall, prior to the expiry of the withdrawal period, notify DreamHack by e-mail or regular mail. You shall provide your name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If you prefer not to use the above alternative message, you may use the standard form for the right of withdrawal provided by the Swedish Consumer Agency or corresponding authority in your country.

7.6     If you use your right of withdrawal, you shall pay for the return shipping costs and is responsible for the condition of the product after you have received the product and during the return shipping. The product shall be returned within 14 days from the date when DreamHack was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to DreamHack in accordance with the methods and directions set forth on the Website, or provided by DreamHack in response to the notification of the withdrawal.  

7.7     When you withdraw your purchase, DreamHack will refund the amount you have paid for the product, including shipping costs. Any additional shipping costs due to that you have chosen another delivery than the standard delivery offered by DreamHack are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. DreamHack is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to you having handled the product to a greater extent than necessary to determine its function or characteristics.

7.8     DreamHack will pay back the amount without undue delay, however, no later than within 14 days from the date DreamHack received your notification of withdrawal. However, DreamHack may delay repayment until DreamHack has received the product or you have provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to you by the payment method originally chosen by you, unless otherwise agreed or if there is any objection for such a repayment.

8.        Warranty and Liability

8.1     Some of DreamHack’s products may be subject to warranties. Information about any warranty period and special conditions for warranties for each product respectively, is set forth on the Website or in these Terms. Warranties for products will only cover original manufacturing defects and accordingly not any fault arising upon or after any individual changes of the product’s function and appearance done by you or by DreamHack on behalf of you, e.g. rebuilding, upgrading or other configuration of the product. Your order confirmation constitutes the certificate of warranty.

8.2     The right to file a complaint apply to products which are defective according to applicable consumer protection legislation. If you wish to assert your right to file a complaint for any product ordered you shall contact DreamHack, as soon as possible after the defect was discovered, using the contact information on the Website.

8.3     DreamHack will carry the cost for the return freight for any approved complaints.

8.4     Once a product, for which a complaint has been filed, is returned and the complaint approved, DreamHack will refund you in compliance with applicable consumer protection legislation. DreamHack strives to do so within 30 days from receipt of the complaint by DreamHack, but it may be delayed depending on the nature of the product. DreamHack reserves the right to refuse any complaint if the product, in compliance with applicable consumer protection legislation, proves not to be defective. Upon complaints DreamHack complies with the guidelines provided by the Swedish Consumer Agency or corresponding authority in your country.

8.5     DreamHack shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments or incorrect information with regards to whether a product is in stock. DreamHack is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by you, DreamHack will naturally notify you accordingly and await your approval of the amended price prior to DreamHack continuing with the order process.

9.        Force Majeure

9.1     DreamHack is not liable for any delays caused by circumstances beyond DreamHack’s control, e.g. general labor dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, DreamHack shall inform you accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both you and DreamHack are entitled to terminate the purchase with immediate effect.

10.    Changes to the Terms

10.1  DreamHack reserves the right to change these Terms at all times. Any changes to these Terms will be posted on the Website. Changes will become valid once you have accepted the Terms (in connection with a new purchase or while browsing the Website), alternatively 30 days after DreamHack has informed you of the changes. However, DreamHack recommends that you regularly visit the Website in order to become aware of any changes to the Terms.

11.    Severability

11.1  If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.

12.    Applicable Law and Dispute Resolutions

12.1  Any disputes shall primarily be settled by agreement after discussions with DreamHack’s customer services.

12.2  If a dispute cannot be resolved through discussion with DreamHack’s customer service, you, as the customer, can directly submit complaints online via the EU-commissions platform mediation for disputes, which can be found at http://ec.europa.eu/consumers/odr. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In any dispute, DreamHack follows the decision of ARN or the respective Dispute Settlement Body.

12.3  To the extent permitted by law, these Terms shall be governed by and construed in accordance with the laws of Sweden and you agree that the courts of Sweden shall have jurisdiction to settle any dispute, controversy or claim arising out of, or in connection with, the Terms.


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