- General and Definitions
- Personal Data
DreamHack collects information which you provide directly to us, such as when you make a purchase, contact customer support, or otherwise communicate with us. This information includes: name, email, phone number and, address, username and password. DreamHack will keep all personal data confidential. DreamHack collects your personal data for purposes relating to the registration and administration of user accounts, and to administrate your order.
DreamHack may use the personal data to send marketing information about products and services related to the purchases that you have made. Personal data may also be used for market analysis, development and improvement of DreamHacks offerings and for statistical purposes. You always have the option to opt-out from any further marketing communication.
DreamHack provides several different payment options on the Website for your convenience. When using a payment service provider personal data may be transferred to such payment provider, and they may also request additional information, to process your payment. Please make sure to read any third-party terms that might apply when using the payment services. The payment service providers that DreamHack currently uses are;
- PayEx Credit AB, Visby, Sweden
- Paypal Inc., San Jose, US
- Stripe Inc., San Francisco, US
If you have any questions relating to how the respective payment service provider handles your personal data, you should contact the respective payment service provider.
DreamHack takes all reasonable steps to ensure that your personal data is correct and up-to-date. If you believe that your personal data stored by DreamHack is incorrect you can correct the personal data directly on the Website by logging into your account. DreamHack will also, upon your request, rectify, block or erase personal data that is inaccurate or has not been processed in accordance with the applicable legislation. You may also contact DreamHack to opt-out from receiving marketing communication.
DreamHack will store personal data relating to your purchase for up to three (3) years from the date that the purchase was made to comply with applicable law and to assist you if you have issues with the product or service that you purchased. You can at any time contact DreamHack using the information below to request that your account at the Website is deleted and your personal data relating to the account is erased.
DreamHack may use electronic communication channels (e.g. email and SMS) in all communication with you.
DreamHack may be required by law to disclose certain information regarding its customers to a third party or a regulatory authority.
The data that DreamHack collect from you may be transferred to, and stored, at a destination outside of the EU/EEA. It may also be processed by staff operating outside the EU/EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. DreamHack will take all steps reasonably necessary to ensure that your data is treated securely.
If you do not want to accept cookies, you may adjust your web browser settings either to not accept cookies or to indicate when a cookie is used. Please note, by disabling cookies some features on the Website might not work as intended.
To better understand, protect and meet the demands and expectations of our customer, we also automatically collect data relating to how our customer uses the Website. This information is collected for DreamHack’s internal research regarding our customers’ preferences and behavior. The data collected may include the web browser and IP-address.
- Right to Obtain Information
Once per calendar year, you are entitled to obtain information about your personal data stored and handled by DreamHack at no cost. The request must be in writing and addressed to DreamHack, on the address below, and must be signed by you.