Privacy Policy



  1. General and Definitions

Words written with capital letters in this Privacy Policy has the same meaning as expressed in the Terms and Conditions.

This Privacy Policy set out how DreamHack AB, a Swedish registered company with registration number 556845-8763 (“DreamHack”), process your personal data. DreamHack will process your personal data in compliance with the Swedish Personal Data Act (SFS 1998:204) or any such succeeding legislation and this Privacy Policy. DreamHack is the personal data controller for the processing of your personal data.

DreamHack has composed this Privacy Policy in order to inform you about our undertakings to protect the personal data that you have provided us with when making a purchase on the Website. By making a purchase on the Website, you agree to the processing described in the Privacy Policy and you warrant that all data provided is accurate and up to date.

We encourage you to regularly visit the Privacy Policy as it may get updated from time to time.

  1. Personal Data

DreamHack collects information which you provide directly to us, such as when you make a purchase, contact customer support, or otherwise communicate with us. This information includes: name, email, phone number and, address, username and password. DreamHack will keep all personal data confidential. DreamHack collects your personal data for purposes relating to the registration and administration of user accounts, and to administrate your order.

DreamHack may use the personal data to send marketing information about products and services related to the purchases that you have made. Personal data may also be used for market analysis, development and improvement of DreamHacks offerings and for statistical purposes. You always have the option to opt-out from any further marketing communication.

DreamHack provides several different payment options on the Website for your convenience. When using a payment service provider personal data may be transferred to such payment provider, and they may also request additional information, to process your payment. Please make sure to read any third-party terms that might apply when using the payment services. The payment service providers that DreamHack currently uses are;

  • PayEx Credit AB, Visby, Sweden
  • Paypal Inc., San Jose, US
  • Stripe Inc., San Francisco, US


If you have any questions relating to how the respective payment service provider handles your personal data, you should contact the respective payment service provider.


DreamHack takes all reasonable steps to ensure that your personal data is correct and up-to-date. If you believe that your personal data stored by DreamHack is incorrect you can correct the personal data directly on the Website by logging into your account. DreamHack will also, upon your request, rectify, block or erase personal data that is inaccurate or has not been processed in accordance with the applicable legislation. You may also contact DreamHack to opt-out from receiving marketing communication.

DreamHack will store personal data relating to your purchase for up to three (3) years from the date that the purchase was made to comply with applicable law and to assist you if you have issues with the product or service that you purchased. You can at any time contact DreamHack using the information below to request that your account at the Website is deleted and your personal data relating to the account is erased.

DreamHack may use electronic communication channels (e.g. email and SMS) in all communication with you.

DreamHack may be required by law to disclose certain information regarding its customers to a third party or a regulatory authority.

The data that DreamHack collect from you may be transferred to, and stored, at a destination outside of the EU/EEA. It may also be processed by staff operating outside the EU/EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. DreamHack will take all steps reasonably necessary to ensure that your data is treated securely.

  1. Cookies

DreamHack uses cookies on the Website to enhance and facilitate your experience, and to create statistics regarding your use of the Website. A cookie is a small text file that contains text information and is saved on your computer. DreamHack uses two types of cookies, session cookies which expires when you close the browser and permanent cookies which is stored until it expires.

If you do not want to accept cookies, you may adjust your web browser settings either to not accept cookies or to indicate when a cookie is used. Please note, by disabling cookies some features on the Website might not work as intended.

To better understand, protect and meet the demands and expectations of our customer, we also automatically collect data relating to how our customer uses the Website. This information is collected for DreamHack’s internal research regarding our customers’ preferences and behavior. The data collected may include the web browser and IP-address.

  1. Right to Obtain Information

Once per calendar year, you are entitled to obtain information about your personal data stored and handled by DreamHack at no cost. The request must be in writing and addressed to DreamHack, on the address below, and must be signed by you.

Contact Information

If you have any questions regarding DreamHack’s processing of your personal data or use of cookies, please contact:

DreamHack AB
Orgnr: 556845-8763

Telefonvägen 30

12626 Hägersten






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