Can I return items?

Yes, we have guarantee a 30 days return policy.


How can i return items?

Please contact our Customer Service team under store@dreamhack.com to arrange your return or exchange. Please inform us of your order number, the item you are returning and the reason for return. We will then provide you with detailed informations about the return process.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Please find detailed informations on the return policy page.


I received an incorrect or damaged item, what now?

Please accept our apologies. Contact us via contact form or mail (to: store@dreamhack.com) and we will help you getting a perfect good. Please provide details of the fault and where possible attach pictures to your message.

Please find detailed informations on the return policy page.


My question was not answered here, what can I do?

Please get in touch with us via e-mail: store@dreamhack.com